Technical support

Effective technical support is the main condition for efficient and high-quality service maintenance and a serious competitive advantage.

AIDE's technical support department ensures the productive work of the service centers, helps them solve ongoing tasks and expedites collaboration with partners.

Functionality

  • Technical support of partners;
  • Training service center engineers;
  • Provision of technical bulletins;
  • Development of relevant service instructions;
  • Setting up and moderating a technical forum for partners;

An integrated approach to work processes expedites a network's day-on-day work and the fact that there are in-house accounting bases and monitoring tools ensures good quality repair regardless of the region in which it is carried out.

  • Information support
    In addition to first-hand technical support, AIDE provides service centers with pertinent information on goods and technical recommendations.
  • Working with staff
    Constant monitoring of staff qualifications and the prevention of incompetent repair.
  • Moderation
    Monitoring of ongoing repairs, database support and technical forum backup for skills acquisition.

Additional opportunities

01
Setting up and updating a technical library, a knowledge base for partners.
02
Advising service centers on contingencies.
03
Regular informational support for partners, work training with new models.

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