Effective technical support is the main condition for efficient and high-quality service maintenance and a serious competitive advantage.
AIDE's technical support department ensures the productive work of the service centers, helps them solve ongoing tasks and expedites collaboration with partners.
Technical support of partners;
Training service center engineers;
Provision of technical bulletins;
Development of relevant service instructions;
Setting up and moderating a technical forum for partners;
An integrated approach to work processes expedites a network's day-on-day work and the fact that there are in-house accounting bases and monitoring tools ensures good quality repair regardless of the region in which it is carried out.
In addition to first-hand technical support, AIDE provides service centers with pertinent information on goods and technical recommendations.
Working with staff
Constant monitoring of staff qualifications and the prevention of incompetent repair.
Monitoring of ongoing repairs, database support and technical forum backup for skills acquisition.
Setting up and updating a technical library, a knowledge base for partners.
Advising service centers on contingencies.
Regular informational support for partners, work training with new models.