For Retail Networks

Claims with regard to technical faults in most cases are sent to the retail outlets. The speed and quality of conflict resolution in this area has a big impact both on the manufacturer's image and the retail network's turnover. Sensible service support resides in identifying the causes of faulty work, coordinating the hardware admitted for repair and reducing the workload of the shop's personnel.

For Retail Networks
01
We help the network save on resources.
02
We organize repair work within a short period of time.
03
We reduce the number of returned goods.
Service support of retail networks allows three essential problems to be solved:

Service support of retail networks allows three essential problems to be solved:

  • Identifying the causes of faulty work: they can be the result of a breach of operational guidelines or a manufacturing defect. This affects the feasibility of the claim and what happens next.
  • Coordinating the hardware admitted for repair work. Effective and predictable servicing enhances customer satisfaction and improves the status of the retail network.
  • Delineation of responsibility. Outsourcing enables the workload of the shop's personnel to be reduced, effective communication with the providers to be set up, faulty goods to be accounted for and client services to be managed and supervised.

In order to further improve the work of a retail network we propose connectivity to an AIDE contact center, recycling written-off vehicles and selling them on as spare parts.

Cases on this topic

01

Setting up a service network for Fujifilm

The year 2005 marks the start of cooperation between AIDE and Marubeni, a Japanese trading house responsible for promoting Fujifilm on the Russian market.
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02

Setting up a service network for Lenovo

In 2017 AIDE won the tender and began working with Lenovo, one of the world's leading manufacturers of personal computers with head-quarters in Beijing. In a mere two months of working together, we managed to conduct an audit of existing partners and form a new service network with a sensible distribution of workloads.
More about the case

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