Claims with regard to technical faults in most cases are sent to the retail outlets. The speed and quality of conflict resolution in this area has a big impact both on the manufacturer's image and the retail network's turnover. Sensible service support resides in identifying the causes of faulty work, coordinating the hardware admitted for repair and reducing the workload of the shop's personnel.
In order to further improve the work of a retail network we propose connectivity to an AIDE contact center, recycling written-off vehicles and selling them on as spare parts.
The work of the service center requires daily monitoring of repair performance and employee qualifications. High-quality technical support assumes the availability of technical information, the possibility of effective support, advice from the service center's engineers and the monitoring of ongoing repairs and the solution of complex technical problems. Effective technical support ensures a rapid, high-quality maintenance service, and also helps reduce costs by avoiding needless replacements and faulty repair work.
Promotional marketing enables information on new brands, hardware and services to reach the target audience directly. Depending on your budget you can choose between the branding of a service center which can stylize your corporate image and provide a first-class level of service, and arrange your advertising technology, promo materials and printed advertising content. In AIDE you will be able to organize a whole cycle of promotional marketing and receive regular updates on how the work is proceeding.
Success in the area of technical maintenance depends on the service networks' smooth provision of spare parts: their availability has a direct impact on the timescales for repairs and the number of write-offs. AIDE can organize the entire cycle of spare part provision by selecting the optimal conditions for transportation with an effective chain of supplies, including import and export operations, warehouse storage, logistics and regional delivery. In addition, we provide automated processes and align with the client's accounting systems, monitor ratios and also minimize outgoings by streamlining business processes and consolidating shipping activities.
The mainstay of a service center's quality of work is the competence of its personnel engaged in repair work and providing advice to consumers. Raising staff qualification levels is essential at all stages of project development: engineers need to assimilate the specifics of repairing new models, admin staff have to find the correct customer approach and provide expert support on repair and technical operation issues. AIDE can provide turnkey staff training or in any format the client deems suitable, organize and verify service center staff training or set up online training.
Service coverage of the regions requires a well thought-out transportation system, which is particularly relevant for regions where there are no authorized service centers. Our seamless system of moving goods creates an effective maintenance service in remote regions, where trading networks can save on resources by granting control of equipment transfer to the repair provider.
Assessing the efficiency of business processes and procedures within the service support, including the work of regional partners, their productivity and compliance with industry standards and the client's requirements. Furthermore, we factor in the client's product identity and sales strategy as well as our service policy. Based on the audit results, AIDE takes an optimal decision for the network's development and provides specific recommendations to amend any deficits that may entail losses or loss of confidence in the brand.
Quality management is a sequence of procedures intended to realize and support customer service quality and the company's efficient work processes. Top results in this field depend on a sensible planning system, monitoring of consumer satisfaction, service policy and other elements. If you authorize AIDE to guarantee quality, you can count on a comprehensive implementation of the company's resources, strict observance of repair timescales, total control of key performance indicators and an objective appraisal of client satisfaction.
A single post-sales service center providing advice on operational matters. It accepts and processes requests, maintains contact with the client at all stages of the service, and provides financial accountability to the client and data analysis. The format in which advice is provided is the guaranteed technical and informational support with the functional feature of a help center for direct communication with the client.
Integrated administration is the search for service partners and coordination of their subsequent work, regular financial reporting on work procedures, document management, providing advice on ongoing tasks and contentious issues, as well as providing connectivity to the Smart.AIDE electronic system.